As more and more businesses move their operations to the cloud, the importance of reliable support becomes even more paramount. That’s where AWS Enterprise Support comes in – a comprehensive support program designed to meet the unique needs of large-scale AWS customers. In this blog post, we’ll explore everything you need to know about AWS Enterprise Support, including its features, benefits, and pricing.
1. What is AWS Enterprise Support?
aws enterprise support is a premium support option offered by Amazon Web Services (AWS) for organizations that require dedicated technical account managers, extensive assistance with architecture design and scaling, and 24/7 real-time support. It is designed for customers that have a strategic relationship with AWS and require high levels of support to optimize their cloud infrastructure.
2. Features of AWS Enterprise Support
The program includes a range of features that help organizations get the most out of their AWS infrastructure. These include dedicated technical account managers (TAMs) that provide proactive assistance with architecture design, usage optimization, and scaling; rapid response times for critical issues; and access to AWS Trusted Advisor for optimization recommendations. Customers also have access to AWS infrastructure event management, which provides real-time guidance and support during unexpected outages or performance incidents.
3. Benefits of AWS Enterprise Support
The benefits of AWS Enterprise Support are many, and primarily revolve around agility, scalability, and reliability. By having access to dedicated TAMs, organizations can focus on their core business while leveraging AWS expertise for support and guidance. Additionally, AWS Enterprise Support provides a key differentiator for organizations that require the highest levels of reliability and uptime for their mission-critical applications.
4. AWS Enterprise Support Pricing
Pricing for AWS Enterprise Support is based on a percentage of total monthly AWS usage, with a minimum monthly fee. The percentage varies based on the level of support chosen, with options ranging from 10% to 15%. Customers can choose from three levels of support – Developer, Business, and Enterprise – depending on their requirements. The Developer level offers reactive support, while the Business level adds proactive guidance and AWS Trusted Advisor recommendations. The Enterprise level provides a dedicated technical account manager and 24/7 real-time support for business-critical applications.
5. Customer Success Stories
Many organizations have already benefited from AWS Enterprise Support, including Intuit, Samsung, and Dow Jones. Intuit, for example, leveraged the program to optimize its AWS infrastructure for scale during peak tax season, while Samsung used it to quickly resolve a critical issue during the launch of its flagship smartphone. Dow Jones partnered with AWS Enterprise Support to access dedicated technical account management and real-time guidance during a major migration to the cloud.
Conclusion:
In conclusion, AWS Enterprise Support is a powerful tool for large-scale AWS customers looking to optimize and support their cloud infrastructure. With its powerful features, benefits, and real customer success stories, it is clear that AWS Enterprise Support is a valuable option for maximizing AWS infrastructure reliability, uptime, and agility. So, if you’re looking for enterprise-level support for your mission-critical cloud applications, AWS Enterprise Support is definitely a solution to explore.